To ensure you a speedy handling of returns, respectively repairs, please not the following points:
Notes for returns/repair transmittals
- Carry out return/repair transmittals only with a filled out return covering letter
- For the allocation of a RMA no. please contact us by phone or email (firstname.lastname@example.org)
- Forwarding costs must be covered by the consignor. We unfortunately cannot accept return deliveries with unpaid postage.
- Post articles for reparation without accessories. (e.g. operating instructions, fixing- and mounting appliances)
- The good has to be packed securely against transport risks.
- Unauthorized sent goods will be returned with a handling lump sum of 15 Euros for each article plus current forwarding costs
- Return of articles (e.g. of wrong orders) will be charged with a return to storage fee in the amount of 15 % of the articles value (respectively minimum 15 Euros).
- Custom-made products as well as ex-proof articles are generally excluded from returns.
- There is no legal entitlement to the advance replacement of defective products.
Enclose the filled out and signed return form:
Download RMA form
B2B: We only supply customers who engage in a legal transaction in the course of their commercial or independent professional activity, as well as public institutions.